Heating Repair and Furnace Services in Greenville, Greer, Taylors, SC and Surrounding Areas

I had a great experience with this company. They are a first-class operation, and the name PREFERRED CHOICE is absolutely a perfect name. They are now my "Preferred Choice" company for HVAC and heating. They are definitely experts on dual zone systems with only one unit and they're completely knowledgeable how they work and how to repair them They came highly recommended from my neighbor and I'm grateful that he gave me their name. The receptionist was very pleasant, helpful and immediately directed my call to Brittany. Brittany who is the scheduler and dispatcher was also very pleasant, helpful and just a delight to work with. Our technician was Tyler, and he was by far the best technical person who ever worked on my system. He was so polite, clean worker, extremely knowledgeable, spent extra time checking everything associated with the systems. He took temperature readings of every vent, and he did not leave until he re-checked everything, he repaired and re-set several times to make sure the system was working properly and efficiently. As you can see, I can't say enough good things about this company and its employees. Read Less

Technician quickly discovered problem that earlier company had overlooked or ignored six months earlier. The recommended response was a leak stopping and dyed refrigerant, along with topping up the Freon. The technician would return in two weeks and complete any needed repairs after locating leaks that would be stained with the dye. They called a couple of days in advance of the two weeks to set an appointment. The technician arrived on time and inspected the system. As it happened, the stop leak was sufficient and no further repairs were needed. There was no charge for the second visit. That was the perfect outcome. The work and materials were appropriately offered and realistically priced. The system immediately started working better than it had for the last few years. No unneeded expenses were suggested. There is a different company with an almost identical name, but THIS is the right one. Just remember that you have a CHOICE. Read Less

I have used Tom Moss with Preferred Choice Heating and Air for the past 8 years. He has installed new HVAC systems in our past two homes as well as provided yearly maintenance. Tom, Megan, and installers are all very professional, knowledgeable, and kind. They are will to go the extra mile, and if a problem does arise, they make it right. Tom does not oversell, but has been spot on with his recommendations. Lower bills and cooler temps are much appreciated. I highly recommend Tom Moss with Preferred Choice Heating and Air!! Read Less

Wow! Very impressed! I put in a service request on Sunday afternoon thinking “at least I’ll be in the cue for tomorrow”. With 5 minutes Andy called me back - pleasant, responsive, and ready to come that day if needed. He told me that Brittany would call me on Monday morning to set up a time. Brittany called me on Monday at 8:05 AM. Told me Andy would arrive in 30-45 minutes. Andy was early. So polite, knowledgeable, wonderful. Had me all fixed up within an hour. Top notch customer service. Top notch technical knowledge!! Fair pricing. If I could give them a 10 I would! Read Less

Preferred Choice Heating and Air has a very professional staff and crew. They were very responsive and communication was wonderful. They were very informative and very caring. It was such a wonderful experience choosing them for my HVAC. I highly recommend Preferred Choice and will choose them again in the future. Read Less